Terms of Service

These terms govern your use of VODPilot, a service operated by Michael Ketzer, including account access, billing, uploads, and related support.

Last updated: April 21, 2026

1. Acceptance of terms

By accessing or using VODPilot, you agree to these Terms of Service. If you use the service for a company, team, or creator business, you confirm that you are authorized to accept these terms on that party’s behalf.

2. The service

VODPilot is a service operated by Michael Ketzer for running a 24/7 replay channel from your existing stream archive. The service may include account management, Twitch connection flows, review tools, VOD metadata handling, media storage, billing, and related support surfaces.

3. Accounts and access

You are responsible for keeping your login methods and connected third-party accounts secure.
You must provide accurate account and billing details and keep them current.
You are responsible for all activity performed through your workspace unless caused by our own breach or misuse.

4. Acceptable use

Do not use VODPilot for unlawful, abusive, infringing, or deceptive activity.
Do not attempt to bypass rate limits, authentication, review controls, billing flows, or security protections.
Do not upload or process media unless you have the rights and permissions required to do so.

5. Your content and permissions

You keep your ownership rights in your media, metadata, branding, and other submitted material. You grant us a limited right to host, process, transmit, display, and transform that material only as needed to operate, secure, support, and improve VODPilot for your workspace.

6. Third-party services

VODPilot depends on third-party providers, including Twitch for account connections, Paddle for payments, Neon for database infrastructure, Resend for transactional email, and Cloudflare R2 for object storage. Your use of connected third-party services may also be subject to their own terms and policies.

7. Pricing, billing, and taxes

The public pricing for VODPilot is €80 per creator workspace per month plus €14 per TB of storage used.
Fees may be charged through Paddle as merchant of record.
Recurring subscriptions renew automatically until canceled.
Applicable taxes, currency conversion, and payment processor handling may affect the final amount charged.

8. Cancellations and refunds

You can cancel future renewals at any time. Unless required by law or stated otherwise in our separate refund policy, payments already charged are not automatically refunded. Statutory consumer withdrawal rights and mandatory consumer protection rights remain unaffected. Refund handling is described in the Refund Policy.

9. Service changes and availability

We may update, improve, suspend, or discontinue parts of VODPilot from time to time. We do not guarantee uninterrupted availability and may perform maintenance, security changes, or emergency actions when needed.

10. Warranty disclaimer

VODPilot is provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted service.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Our aggregate liability for claims related to VODPilot will not exceed the fees paid by you for the service during the 12 months preceding the event giving rise to the claim.

12. Termination

We may suspend or terminate access if you materially breach these terms, misuse the service, create legal or security risk, or fail to pay fees when due. You may stop using the service at any time.

13. Governing law

These terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules, unless mandatory consumer protection law provides otherwise.

14. Contact

Questions about these terms can be sent to Michael Ketzer, Rotkehlchenweg 51, 40789 Monheim am Rhein, Germany, via email at support@vodpilot.com.